Privacy Policy
Privacy Policy
This Privacy Policy outlines how we handle personal information in connection with your interactions with Hogan Holiday Homes Rentals LLC. It applies to all aspects of our relationship with you, including—but not limited to—property rentals, management of rental units, marketing and promotion of listings, guest support services, and your use of our websites, mobile applications, social media channels, and communications related to our offerings (collectively referred to as “Services”). Please note, this policy does not cover any Hogan Holiday Homes services that are governed by a separate privacy policy.
This Privacy Policy also does not extend to any third-party websites that you may access via links on our platforms, nor does it apply to websites where Hogan Holiday Homes advertises its services.
Information Collected or Recieved
At Hogan Holiday Homes, we collect certain personal information to deliver the services you request, fulfill our contractual obligations, and comply with legal requirements. If you choose not to provide specific information, we may be unable to offer some of our services.
When You Book or Stay with Hogan Holiday Homes
Contact Information
When you book a property or stay with us, we may collect your full name, email address, phone number, and other contact details. If you're booking on behalf of others, we may also collect the names and contact details of additional guests.
Payment Details
To process your reservation or payment, we collect billing information such as credit/debit card details, bank information, or billing addresses.
Identification and Verification
To comply with local regulations and prevent fraud, we may request identification documents such as an Emirates ID (GCC ID), passport, or other proof of identity or age. This may be necessary for security purposes, government reporting, or to meet community or building rules.
Vehicle and Guest Details
In certain cases, we may collect vehicle details such as license plate numbers if required for parking or building access. We may also gather information about guest ages if needed to comply with age restrictions or for check-in requirements.
Additional Requirements
We may collect other relevant information as required by local laws, building rules, or authorities to support your booking or stay.
When You Engage Hogan Holiday Homes for Property Management or Marketing Services
Owner Contact Details
If you work with us to manage or market your property, we collect your name, property address, phone number, email address, and mailing address. We may also request ownership details if the property is held under an entity, as well as the names and contacts of any co-owners or family members who use the property.
Banking, Tax, and Identity Information
To process payouts and comply with regulatory obligations, we may collect your bank account details, tax identification number, and government-issued identification. Additional documentation may be required to handle taxes, apply for or renew licenses or permits, or manage utility or other services on your behalf.
Other Legal Requirements
We may collect any other information necessary to meet legal or regulatory obligations related to your property or our services.
Information You Voluntarily Share
Customer Communications
When you get in touch with us—whether in person, by phone, email, text, through our website or apps—we may store the information you share, including questions, feedback, or service inquiries.
Additional Information You Choose to Provide
We may collect data you choose to share with Hogan Holiday Homes, such as social media interactions, event participation, reviews, contest entries, preferred languages or currencies, or recommendations you make.
Information We May Receive from Third Parties
Booking Platforms and Agents
If you book a stay through a third-party platform (e.g., Airbnb or Booking.com), we may receive details such as your name, contact info, booking dates, payment method, and guest list. Friends or relatives may also provide your information if you are included in a group reservation.
Service Providers and Authorities
Information may also be provided by external parties such as utilities, tour operators, building managers, or government officials, depending on your stay or property. In some cases, we may receive background check or fraud-prevention information where legally permitted.
For Property Owners
When managing a property on your behalf, we may obtain relevant information from past managers, homeowners’ associations, or government agencies—including utility accounts, permit numbers, or tax registration details.
Business Partners and Marketing Services
We may receive demographic, preference, or contact data from marketing partners, analytics providers, or public record aggregators. However, we do not knowingly collect sensitive personal data such as medical history, religious beliefs, political views, or genetic data unless required by law.
Automatically Collected Information
When you visit our websites, use our apps, or interact with us online, we may automatically collect certain types of data:
Website Usage
We track how you interact with our website—including the time of visit, pages viewed, property searches, abandoned bookings, and navigation patterns. Your browser may also send us referrer data (e.g., which site you visited before ours).
Device and Network Details
We may gather technical information like your IP address, device type, operating system, browser version, network provider, and any crash reports that occur during your session.
Location Data
If you're using our mobile apps or websites, and you allow location services, we may collect information about your device’s location to enhance your user experience.
How we use your information.
1. With Third Parties to Deliver Our Services
To provide the services you’ve requested or to fulfill our agreement with you, we may share your information with trusted third parties. This can include local service providers such as cleaners, maintenance teams, contractors, and other vendors working on our behalf. These partners may also be authorized to collect certain data directly to perform services.
If you are staying in a property managed by Hogan Holiday Homes, we may share details such as your name, contact number, email address, and the names of other guests with these service providers. If you’re a property owner working with us, we may also share the property address, your mailing address, and the names and contact information of any additional stakeholders you've identified.
In some cases, we may also share your contact information with property owners or service providers so they can follow up directly with you regarding feedback or inquiries.
We may also share your data with third-party partners involved in key booking functions—such as payment processors, access control providers, fraud detection services, identity verification providers, and compliance vendors. These entities are only given access to the data needed to perform their duties and are contractually obligated to use the information solely for those purposes.
2. To Comply with Building, Community, or Legal Requirements
Certain buildings, community associations, or government agencies may require guest information in order to approve or permit a stay. In these instances, we may share details such as your name, age, contact information, government-issued ID (e.g. Emirates ID or passport), and vehicle details. We will only share such data when it is required by law or as a condition for access to the property.
3. At Your Direction
If you instruct us to share your information with a third party—for example, to help resolve a dispute—we will do so accordingly.
4. With Partners Who Offer Additional Services
We may share your contact details with trusted local partners that provide complementary services related to your booking. For instance, if you book a property, we might pass along your name and email to a concierge company that can help enhance your stay.
5. With Hogan Holiday Homes Affiliates and Related Companies
Subject to applicable laws, we may share your information with affiliated companies or subsidiaries under Hogan Holiday Homes’ ownership or control. This allows us to provide technical, operational, or customer support across our group of companies. Any affiliated party will handle your data in line with this Privacy Policy unless their own policy offers greater protections.
6. During Business Transfers
In the event of a business sale, merger, restructuring, or transfer of assets, your information may be disclosed as part of the transaction or due diligence process. If ownership changes, your data will remain protected under the terms of this Privacy Policy unless you agree to different terms.
7. To Fulfill Legal Obligations or Protect Rights
We may disclose your information if required by law, subpoena, court order, or legal process. This includes cooperation with law enforcement, responding to audits, or complying with regulatory requests.
We may also share your information when we believe in good faith that it is necessary to:
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Investigate or prevent fraud, crime, or illegal activity
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Respond to claims or enforce our policies or agreements
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Comply with audits or government reviews
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Prevent harm to people, property, or the public
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Protect our rights, employees, customers, or business interests
Where appropriate, and unless prohibited by law or if it poses a risk, we may attempt to notify you of such disclosures.
8. With Vendors and Service Providers
To operate effectively, we may work with outside vendors and platforms who help us provide services—such as marketing software providers, communication platforms, IT support services, or payment processing tools. These vendors only receive the minimum necessary data and are obligated to protect your privacy.
We may also work with partners to run co-branded promotions or services and share relevant information to facilitate those programs. Auditors and compliance professionals may also access certain data when performing professional reviews.
9. With Advertising and Social Media Platforms
Where permitted, we may share hashed versions of your email or other limited data with advertising platforms (e.g., Facebook or Google) to help us run targeted ads or promotions. This allows us to connect with users who may benefit from our services. You may opt out of this type of marketing by contacting us at marketing@3hogan.com.
10. For Government Licensing and Tax Purposes
We may share property-related information with local authorities when required to obtain, renew, or manage necessary licenses or permits. This could include your name, contact details, identity documents, and rental activity information, particularly when we’re acting on your behalf for property management services.
11. When We Aggregate or Anonymize Data
We may compile data from many users in a way that no longer identifies individuals—this is known as aggregated or anonymized data. We may use and share this type of information for reporting, analysis, marketing performance reviews, and other business purposes. None of this data will contain personal details or identifiers.
How we share or disclose your information
or booking history
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Responding to reviews, feedback, or questions you submit
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Improving the functionality and performance of our websites or apps
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Sending useful notifications related to your bookings or suggesting relevant offers
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Using your location (if enabled) to show nearby listings or provide directions to your property
3. For Marketing and Promotional Activities
We may use your information, including browsing and booking behavior, to communicate with you about Hogan Holiday Homes’ services, offers, and promotions in line with applicable laws. This could include:
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Sharing promotional messages that align with your interests
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Running targeted marketing campaigns on social media or third-party platforms
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Measuring the effectiveness of our ads and improving future marketing strategies
In addition, we may generate anonymous, aggregated data (which doesn’t identify you) for purposes such as understanding ad performance or overall customer trends.
4. To Meet Legal Obligations and Ensure Security
We also use your information to comply with legal and regulatory requirements—such as verifying identity for bookings, storing certain contact details, or collecting tax-related information. Your data may also be used to:
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Enforce contracts and legal agreements
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Uphold our Terms of Service and other policies
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Resolve disputes between you and Hogan Holiday Homes or other users
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Support investigations or respond to legal requests related to potential criminal or harmful activity
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Detect and prevent fraud, security incidents, or breaches
Your Rights and Preferences
Marketing Communications from Hogan Holiday Homes
You may receive promotional emails or messages from Hogan Holiday Homes, in accordance with applicable laws. These may include special offers, service updates, or company news.
If you wish to stop receiving marketing communications, you can click the “unsubscribe” link at the bottom of the email or contact us directly at info@3hogan.com. Please note that changes to your preferences may take some time to process. Even if you opt out of marketing messages, we may still contact you for service-related reasons such as confirming a booking, requesting a review, or addressing a support issue.
If you later choose to opt back in, we will resume sending marketing communications and remove you from our opt-out list.
Communications from Third Parties (Transactional)
You may also receive transactional communications from third parties involved in your reservation—such as building management, community associations, or concierge partners. These are necessary to support your booking or stay, and opting out of them is not possible when they relate directly to service delivery.
Marketing from Third Parties
Occasionally, Hogan Holiday Homes may partner with third-party businesses or service providers to run joint promotions. You may receive promotional messages from these partners if Hogan Holiday Homes has lawfully shared your information with them.
If you prefer not to have your information shared with third parties for marketing purposes, you can opt out by contacting us at info@hoganhomes.com.
We Do Not Sell Your Personal Information
Hogan Holiday Homes does not sell your personal data to third parties. Since we do not engage in the sale of personal information, there is no need to opt in or out of such activities.
Your Rights and Control Over Your Personal Information
Depending on your country or local jurisdiction, you may have the following rights with respect to your personal information. To exercise any of these rights, please contact us at info@hoganhomes.com.
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Correct Your Information: You can request that we fix or update any inaccurate or incomplete personal details we have about you.
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Access Your Information: In certain jurisdictions, you may have the right to obtain a copy of your personal data held by Hogan Holiday Homes.
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Request Deletion: You may ask us to delete some or all of your personal information, subject to any legal or contractual obligations.
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Limit or Object to Processing: In some cases, you can ask us to stop or restrict how we use your information, especially if you’ve withdrawn consent or believe the processing is not lawful.
Data Retention and Deletion
We retain your personal information only for as long as necessary to fulfill our contractual obligations to you and to meet legal, tax, or regulatory requirements. The retention period depends on the nature of the information, the reasons it was collected, and the applicable laws in your region.
Generally, we keep personal data as long as it’s required for operational, legal, or compliance purposes. If you've shared content or interacted with others (e.g., by submitting a review), that information may remain visible even after your data has been deleted.
Backups of your data may exist in our systems for a limited time even after deletion, as part of our business continuity and security practices. If you close your account, we may retain relevant booking or payment records to meet our legal and financial obligations.
Lawful Grounds for Using Your Information
Hogan Holiday Homes collects, processes, and shares your personal information only when we have a valid legal basis to do so. These include:
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Performance of a Contract: To provide services you request or manage a booking you make with us.
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Consent: When you’ve given us permission to use your data for a specific purpose (such as email marketing).
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Legitimate Interest: To run and improve our business, enhance your experience, and protect our systems and users.
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Legal Compliance: When we are required to collect or share information under applicable laws.
How we secure your information
Data Security
When you make a reservation with Hogan Holiday Homes, your personal details—including payment information and contact address—are securely processed using SSL (Secure Socket Layer) encryption technology. This ensures that sensitive data is transmitted safely and remains protected from unauthorized access.
We implement recognized industry-standard security measures across our websites and digital systems to help safeguard your data. Our infrastructure is regularly monitored for potential threats or vulnerabilities.
While we take all reasonable steps to protect your information, no system is entirely immune to risk. Therefore, although we are committed to maintaining a secure environment, we cannot guarantee complete protection against unauthorized access or data breaches.
In the unlikely event of a data breach, we will act promptly and in accordance with applicable data protection laws, including any requirements to notify affected individuals or regulatory authorities.
Third Party Website Links
Our websites may have links to third-party websites. Clicking on these links will redirect you to websites that we do not control or take responsibility for. This Privacy Policy does not apply to the information practices of those websites. Please review the privacy policies of other websites carefully.
Our sites and Children
Our websites and mobile applications are not designed for or directed toward children. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have inadvertently received data from a minor, we will take steps to delete that information promptly.
Cookie Policy
Use of Cookies and Similar Technologies
Like most modern websites, Hogan Holiday Homes uses cookies to enhance site functionality and provide a smoother, more personalized browsing experience. If you choose to block or delete cookies, please note that some parts of our website may not function correctly or may be inaccessible. Even when simply browsing, certain data about your visit is automatically collected — such as your browser type and version, operating system, device information, connection data, and time of access. This information is gathered every time you visit our site, unless you opt out of such collection.
What Are Cookies?
Cookies are small text files that websites store in your browser or on your device to recognize returning users. They are used for various purposes including enabling website features, remembering user settings, analyzing site performance, and tailoring advertisements. Cookies allow us to understand how visitors interact with our website, help streamline navigation, and improve the relevance of content and ads shown to you.
Cookies are not viruses or spyware, and they do not grant us access to your computer or any personal information beyond what you voluntarily share.
Cookies can be either session-based (which disappear when you close your browser) or persistent (which remain stored until they expire or are manually deleted). Persistent cookies may last from a few minutes to several years, depending on their purpose.
Types of Cookies We Use
When you visit the Hogan Holiday Homes website, both Hogan Holiday Homes and authorized third parties may place cookies in your browser. Some cookies are always active, while others only function when specific features are used. These include:
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Essential Cookies
These are strictly necessary for the website to operate properly. They allow for basic functionality like saving favorites or navigating between pages. -
Analytics Cookies
These cookies collect information on how visitors use our site — such as the pages visited, referral sources, number of visits, and time spent on the site. This data helps us evaluate and improve performance. These are often third-party cookies used for performance measurement and A/B testing. -
Functionality Cookies
Also known as preference cookies, these remember choices you’ve made — such as language settings, login details, and other customization options — to provide a more tailored experience on future visits. -
Targeting and Advertising Cookies
These cookies help us and our advertising partners deliver personalized advertisements based on your online behavior and interests. They may also measure the effectiveness of campaigns. This type of advertising is sometimes called behavioral or interest-based advertising.
Managing and Disabling Cookies
Most internet browsers accept cookies by default, but you can change your settings to remove or block them. Be aware that disabling cookies may affect the usability and performance of some parts of our website.
Here are links to manage cookies on popular browsers:
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Google Chrome
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Opera
Cookie controls may vary on mobile browsers.
Other Tracking Technologies
We may also use standard online tracking tools such as pixel tags, web beacons, and similar technologies. These help us understand user behavior, track email engagement, and assess the effectiveness of our content and marketing.
Do Not Track (DNT) Signals
Some browsers offer a Do Not Track feature that signals to websites you do not want your online activity tracked. Currently, Hogan Holiday Homes does not respond to Do Not Track signals. We and third-party partners may still use tracking tools as described in our Privacy Policy.
For more about Do Not Track, visit: www.allaboutdnt.org